What's new

✨ New features for security and operations: Create tickets from Desk, view and download attachments, change priority from the detail pane, bulk acknowledge/resolve alerts, and access fleet filters on the devices list. Hardware-bind vault to TPM with in-app dialogs, authenticated named-pipe IPC on Windows, and enforce Require Approval on remote-access paths.

✨ Billing improvements: Per-client currency and VAT treatment for EU clients, dunning email controls with Direct Debit suppression, payment-received emails, tenant-editable email templates, and globally-unique company names. Monthly license share now drops annual fields from subscriptions.

✨ Admin and integration updates: VooDoo SMS integration for UK MSPs (BYO API key), per-client add-ons with module scoping and guided baseline, sync install packages and endpoints when add-ons change, and CC/BCC fields that search client contacts.

🐛 Important fixes: Tray supervisor now keeps the tray alive with heartbeat health reporting, task results no longer silently dropped fleet-wide, IPC payloads properly handled, ticket event SMS no longer crashes on missing contact data, and Documents page works as a read-only shared-client view. Policy-aware updates-needed counts, patch posture with 30-day staleness horizon, and JSON-RPC error handling all improved.

✨ OpsMerge Desk desktop app now available with a complete foundation: PIN/Hello lock engine, ticket management with real-time notifications, runnable scripts with output, canned responses, ticket timers, and Windows system integration including instant lock on Win+L.

✨ Advanced messaging and collaboration — send interactive on-screen messages to Windows endpoints, improved ticket threading with CC participant support, better attachment handling across mail platforms, and per-technician reply signatures.

✨ Expanded tooling and visibility — RDAP monitoring for registrar locks and NS/MX drift detection, device session management, custom domain share links with zero-knowledge burn-after-read support, sortable ticket columns, and a new roadmap board with client sharing and tiered pricing options.

🐛 Reliability and security fixes across ticket replies, file attachments, M365 integration, WinRT threading, updater manifests, and cross-organisation access controls.

✨ Workflow automation: Ticket macros let you automate common actions instantly. Third-party conversations keep separate email threads linked to one ticket. Recurring and scheduled tickets save you repeating setup work.

✨ Credentials & security: Browse and manage credentials with live TOTP codes in a dedicated area. 1Password integration fetches live credentials on tickets with a new read-only reveal permission. Credentials module now sits behind 2FA step-up for extra protection.

✨ Ticket features: Related Assets show hover details and cross-link between assets and tickets. Manual ticket-category picker lets you override system defaults. Search-as-you-type in the merge dialog and reply markers make threading clearer.

✨ Device deep-links and per-MSP branding on notifications keep context front and centre.

🐛 Fixed numerous threading, merge, and merge-preview issues, alert deduplication, timeout handling, and Kanban workflow edge cases.

✨ Completely redesigned notifications and automation rules with real-time updates — live toast alerts when customers reply, live active-alert counts, live @mention toasts, and live list updates across tickets, agents and alerts with a pause toggle that resets when you leave the page.

✨ New mailbox management — connect and manage Microsoft 365 mailboxes directly from the app, route outbound mail through them, and automatically file ingested emails to DealtWith.

✨ Enhanced ticket and alert handling — one ticket per alert incident with auto-resolve on clear, multi-select filters with default saved views, and the ability to delete or mark any ticket as spam.

✨ AI improvements — platform-local embeddings for draft replies on both BYOK providers, and new "Improve with AI" feature to proofread and professionalise your replies.

🐛 Fixed scroll, styling, and editor bugs across lists and forms, plus numerous backend issues with user defaults, email templates, automation rule classification, and real-time configuration.

✨ AI and automation: Bring your own OpenAI or Anthropic key, KB rework with public help centre and AI authoring, improved script generation and alerting intelligence.

✨ Enterprise billing: GoCardless Direct Debit auto-collection, customisable payment terms, per-invoice resend, line discounts, and invoice branding for your clients.

✨ Endpoint management: AV/EDR auto-install reconciler with coverage panel, per-asset offline alerts, and smart group policy assignments. Automatic software and app inventory refresh keeps your asset data current.

✨ Notification and alerting: Consolidated settings page, per-channel minimum severity, Teams Workflows support, and improved webhook reliability. Alert templates now work correctly with the real API contract.

✨ Script execution: Durable dispatch spine prevents data loss and deadlocks. Scripts now run reliably via PowerShell -Command, with honest batch status and streaming run support.

🐛 Dozens of fixes including server-side filtering, AV quarantine resilience, Teams webhook support, PDF rendering reliability, and SQL injection prevention.

✨ Reboot and shutdown notices now display your MSP name for better brand presence.

✨ Reboot escalation is now handled internally without spawning external processes, making the experience more efficient.

🐛 Fixed incorrect flag value used for restart operations, ensuring reboot commands execute reliably.

🐛 Windows package catalogue now correctly parses v2 source schema and displays latest version information.

✨ Manage and schedule apps more efficiently with our redesigned App Management interface, featuring a multi-select modal and three key actions including uninstall capabilities.

✨ Set up device-local scheduling with confidence — the agent now reports UTC offset information to ensure your scheduled app updates run at the right time, regardless of timezone.

✨ Manage Windows applications directly through the platform with a new server-side winget catalog and package search capability.

✨ Install and upgrade Windows applications on demand or via policy, giving you flexible control over your Windows estate.

🐛 Fixed an issue where view status wasn't resolved correctly; the default view is now properly set to Active.

✨ New "Sent" column added to the invoices list so you can quickly see which invoices have been sent to clients.

✨ Filter invoices by sent status to focus on outstanding sends or review what's already gone out.

We've squashed a pesky bug that was affecting your experience. Everything should run more smoothly now.