Email gateway

The hosted email gateway (forwarding your support address into an OpsMerge-run mail server) has been retired. Ticket email now flows directly through your own Microsoft 365 mailboxes, connected in a single sign-in:

• Inbound: OpsMerge checks the connected mailbox and turns new email into tickets, filing processed messages into a DealtWith subfolder.
• Outbound: ticket replies are sent from the mailbox itself, so they thread correctly and sit in its Sent Items.
• No forwarding rules, no DNS records, no separate sending domains to verify.

See Connected mailboxes for setup and routing.

The Activity log, Blocklist, and Suppressions views remain under Settings → Email.